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Former Member

CRM 5.0 - IC WebClient - Service Ticket vs Service Order Navigation

Hi Gurus

Have any of you experts out there used the Badi: Navigation to Service Ticket and Service Order.

This Badi is located at: SPRO->IMG->Customer Relationship Management

->Interaction Center Webclient->Business Transactions->Service Ticket

->Business Add-Ins (Badi)s.

We are using Service Tickets only, yet when searching in the Inbox we locate our Service Ticket Transactions, when we select the Transaction it opens in Service Order view, not Service Ticket view.

My understanding is that this Badi can resolve the issue, does anyone have an example of the code they've used in this Badi to force navigation to the Service Ticket.

This is highly critical to our implimentation, therefore maximum points for the right answer

Many Thanks

Panduranga

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3 Answers

  • Best Answer
    author's profile photo Former Member
    Former Member
    Posted on Nov 22, 2007 at 10:10 AM

    Hi Panduranga ,

    Here is a method in BADI.

    pay attention that's only one BADI can be active so deactivate default BADI.

    method IF_EX_CRM_ICWC_SERVICE_NAV~NAVIGATE.
        case iv_process_type.
    
         when 'TSVO'.                                           "#EC NOTEXT
    * navigate to Service Ticket
           rv_navigation_link = 'ServiceToSrvTHead'.            "#EC NOTEXT
           return.
    
         when 'ZTSV'.                                           "#EC NOTEXT
    * navigate to Service Ticket
           rv_navigation_link = 'ServiceToSrvTHead'.            "#EC NOTEXT
           return.
    *    when 'WRS1'.                                           "#EC NOTEXT
    * navigate to WebRequest
    
          when others.
    * navigate to "normal" Service Order
            rv_navigation_link = 'ServiceToServHeader'.         "#EC NOTEXT
            return.
        endcase.
    endmethod.

    Good Luck

    Eli Steklov

    <b>Please Reward Points if it Helps 😊 </b>

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  • author's profile photo Former Member
    Former Member
    Posted on Nov 22, 2007 at 10:34 AM

    Hi Eli

    This looks perfect, will implement, test and let you know. And of course award points.

    Many Thanks

    Panduranga

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  • author's profile photo Former Member
    Former Member
    Posted on Nov 22, 2007 at 01:07 PM

    Thanks Eli

    Max points to you, works perfectly.

    Regards

    Panduranga

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