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SAP CRM CTI - extension number

Oct 10, 2017 at 08:17 AM

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Former Member

Hello

Is it possible to make outbound calls to extension number from dial pad?

For example - phone number of business partner 333-33-33 and extensional number 1010. So i want to transfer this number to DialPad like +(country code)3333333(separator)1010 using click-to-call function (phone number as hyperlink). Is it possible to do like that? Can this kind of number being used by ICI to make outbound call? Which kind of separator should be there?

Thanks in advance!

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1 Answer

Best Answer
Sigrid Wieshofer
Oct 15, 2017 at 05:51 AM
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Hello Roman,

There are fields in SAP Standard which merge in display mode the country code, the phone number and the extension.

For example single account identification (B2B)

You can display such fields in your configuration: e.g. //DEFAULTADDRESS/STRUCT.TEL_NOTEL which is part of base entity

'BuilStandardAddress'

Best Regards,

Sigrid


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Former Member

Hello Sigrid,

Yes, it looks like what we need, thanks a lot. Can you also share screenshot, how this number appears to dial pad when clicking on its hyperlink, please. Is there any separators before ext. number?

Best Regards,

Roman

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Hello Roman,

It would also take over the extension:

I updated KBA 1927284 which contains further information on the required customizing.

Best Regards,
Sigrid

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Former Member

Thanks a lot!

And last question - is it correct, that we can control how the phone number goes to dialpad in GET_P_ method for that attribute?

Best Regards,

Roman

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Hi,

Not sure - actually there is no further coding needed as SAP standard takes care of it.

Best Regards,
Sigrid

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