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SAP CRM CTI - extension number


Is it possible to make outbound calls to extension number from dial pad?

For example - phone number of business partner 333-33-33 and extensional number 1010. So i want to transfer this number to DialPad like +(country code)3333333(separator)1010 using click-to-call function (phone number as hyperlink). Is it possible to do like that? Can this kind of number being used by ICI to make outbound call? Which kind of separator should be there?

Thanks in advance!

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1 Answer

  • Best Answer
    Oct 15, 2017 at 05:51 AM

    Hello Roman,

    There are fields in SAP Standard which merge in display mode the country code, the phone number and the extension.

    For example single account identification (B2B)

    You can display such fields in your configuration: e.g. //DEFAULTADDRESS/STRUCT.TEL_NOTEL which is part of base entity


    Best Regards,


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