Skip to Content
0
Nov 22, 2007 at 02:58 AM

Send email immediately on creation of support message

125 Views

Hello,

I want my Service Desk in Solman 4.0 to send an email to a particular address when a new support message is created. I have done the following in SPPFCADM so far but it does not work.

1. Define new action definition ZSLFN0001_STANDARD_MAIL for application CRM_ORDER action profile SLFN0001_STANDARD with the following settings:

Processing Time: Processing when saving document

Processing Times Not Permitted: No Restrictions

Schedule Automatically

Partner-determination: unchecked

Determination Technology: Determination Using Conditions that Can Be Transported

Ruel Type: Workflow Conditions

Action Merging: Max. 1 Unprocessed Action for Each Action Definition

Processing Type: Smart Forms Mail

Form Name: CRM_REMINDER_MAIL_01

Processing Class: CL_DOC_PROCESSING_CRM_ORDER

Processing Method: CRM_ORDER_EXEC_SMART_FORM

Archive Mode: Mail Only

2. Then, I scheduled a condition Send_Mail defined as &CRM Service Process.User Status& = E0001SLFN0001 (User Status = New) for this action. In the Processing Details tab, I specified an email address in the Recipient(s) Address.

Does anyone know any step I missed or why this is not working?

Thanks,

Regina