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question result lists are different

corrine_guan
Employee
Employee

As moderator, I moderated one question under 'CRM Interaction Center' tag this morning and publish it.

The Question link is https://answers.sap.com/questions/31670/auto-determination-of-cic-agents-to-an-erms-email.html .

From this question page, I clicked 'CRM Interaction Center' hyperlink above the title.

It navigates to url:

https://answers.sap.com/questions/metadata/24317/crm-interaction-center.html

Here, it has two questions listed.

However, in URL

http://go.sap.com/community/tag.html?id=109727038885526549529502221547009

there is 0 result when I filter the Type as 'Question'.

WHY?

Best regards, Corrine

brianbernard
Community Manager
Community Manager

I have reproduced the issue and have since reported to IT. Thanks for calling it to our attention.

Accepted Solutions (0)

Answers (2)

Answers (2)

Sigrid
Product and Topic Expert
Product and Topic Expert
0 Kudos

Hi,

Today, I compared again the questions listened under

and, the amount of questions are differently.

Have you already identified the root cause?

Thanks

Sigrid

audreystevenson
Community Manager
Community Manager

Hi Sigrid,

The team is still working on fixing the issue.

--Audrey

corrine_guan
Employee
Employee
0 Kudos

Hi,

Now behavior changes: under

http://go.sap.com/community/tag.html?id=109727038885526549529502221547009 , if I check 'Question' checkbox,

now it has only 1 results listed: "why error 'the website cannot display the page' is being encountered" .

.

And for

https://answers.sap.com/questions/metadata/24317/crm-interaction-center.html

only 'Auto-determination of CIC agents to an ERMS email in Agent Inbox' appears.

Best Regards, Corrine