Skip to Content
author's profile photo Former Member
Former Member

change the field input on status change

hi all,

I m workin in Cic0 for the 1st time.

In tcode Cic0 there is a text field <b>Interaction Agent1</b>. When Cic0 is opened by BPO Interaction Agent for the 1st time the text field contain by default the name of Main agent who has assigned a specific target group to the BPO Interaction Agent and the status is opened.

Now my requirement is that when the BPO INteraction Agent changes the Status to any other status the username of BPO INteraction agent should come in that text field.

Plz help as its very urgent.

Add a comment
10|10000 characters needed characters exceeded

Assigned Tags

Related questions

1 Answer

  • author's profile photo Former Member
    Former Member
    Posted on Nov 21, 2007 at 05:48 PM

    Hi,

    The agent name is detemined based on whether the there is an org /position / user assignment, basically what you want to do is to track changes on that particular interaction - this is already possible isn´t it when you look at the interaction history ? It would give you a log of changes made in that activity ?

    Regards,

    Anita

    Add a comment
    10|10000 characters needed characters exceeded

Before answering

You should only submit an answer when you are proposing a solution to the poster's problem. If you want the poster to clarify the question or provide more information, please leave a comment instead, requesting additional details. When answering, please include specifics, such as step-by-step instructions, context for the solution, and links to useful resources. Also, please make sure that you answer complies with our Rules of Engagement.
You must be Logged in to submit an answer.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MB each and 10.5 MB total.