500 Internal server error -- contact system administrator

Hello Friends.

On my sap portal, i have some files under root/documents/News folder. I can see these files using portal, but if I want to download or preview them I got

<b>500</b>

Internal server error -- contact system administrator.

I have followed

https://www.sdn.sap.com/irj/sdn/forum?forumID=42☆t=0https://www.sdn.sap.com/irj/sdn/forum?forumID=42☆t=0">https://www.sdn.sap.com/irj/sdn/forum?forumID=42☆t=0>

and I have applied

<i>

1. You need to go server E:\usr\EPP\JC01\J2ee\Configtool

2. Run the configtool.bat

3.Go to Cluster data -->Instance_IDXXXXXXX --> Server _IDXXXXXX

4. Need to add the following perameters

Djava.io.tmpdir = e:\EP_TEMP

Dcm.tmpdir=e:\EP_TEMP

5. Restart the j2ee server

</i>

this solution but i couldnt solve.

<b>Thanks in Advance

Best Regards</b>

Message was edited by:

Eray