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Why error 'The website cannot display the page' is being encountered?

Oct 14, 2016 at 03:59 AM


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Hi All,

When navigating through Customer Search > External Employee Creation, we encountered error 'The website cannot display the page'. Other navigation links worked fine except for this one.

As per some discussions, we have checked that all mandatory SICF services as per notes 1115493 - CRM Web UI: Mandatory SICF services for CRM framework and 1295006 - Mandatory SICF services for IC WebClient were activated.

Please advise what still needs to be checked regarding this issue.

Thank you.

Best regards,


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Is it possible to make a httpwatch trace and then upload it here?

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2 Answers

Bruno Garcia Oct 14, 2016 at 08:25 AM

Hi Jay,

Can you check in your Internet Explorer settings, in 'Advanced' options' if you have option 'Show friendly HTTP Error messages' activated? If activated, can you turn it off and reproduce the error afterwards? That might give more information about the error.

By the picture, it seems to be a dump (HTTP error 500 - Internal server error) so you can also try to check tcode ST22.

Kind regards,

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Thank you Garcia.

We did that and we now encountered the error below.

500 SAP Internal Server Error

ERROR: New session was refused due to memory bottleneck (termination: ABORT_MESSAGE_STATE)

Upon checking from SM21, the following messages were logged:

  1. ITS, New user session denied due to memory bottleneck.
  2. ITS, User session could not be created

We'll check with our Basis team with regards to memory allocation and usage.

Bruce Li
Oct 14, 2016 at 09:15 AM

Hi Jay,

The relevant link is a transaction launcher link, right?

If so, you can try to adjust the values of the parameters mentioned in note 742048.

Also, to make sure it is an ITS issue, you can check check if the same issue also happens
if you test the service directly from the ITS by following steps:

o Start transaction SICF
o Open the corresponding tree nodes webgui
transaction /nsicf->default host->sap->bc->gui->sap->its-> webgui
o Select Test service from context menu of the service node
i.e: Right Click -> Test Service

This will launch the webgui service in the browser - from here logon
to system again. From the OKFilecode type /n(the relevant transaction code name)

Best Regards,


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Thank you Bruce.

Our basis team is already looking to this issue.