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Standard reports

Oct 09, 2017 at 07:21 AM

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Former Member

Hello.

Where to find a description for all the standard reports from this new portal?

https://help.sap.com/viewer/product/SAP_CONTACT_CENTER/7.0/en-US

Search really does not help here.

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1 Answer

Jukka Suhonen
Oct 09, 2017 at 12:08 PM
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Hi,

From upper right corner select Version --> On-Premise. After that see Operations pane and select "SAP Contact Center Reporting Data Guide"

//Jukka

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Former Member

Additional quesiton:

How to explain that two rejected calls, if allocated is 23 and handled 22?

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Former Member
Former Member

Jukka Suhonen Any comments on this?

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Former Member
Former Member

Jukka Suhonen

How to explain that two rejected calls, if allocated is 23 and handled 22?

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Former Member

Old online library had similar overview for every report. Is it coming to the new library or I need to keep one old SAP CCtr somewhere to browse this library?

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Former Member

Now I understand.

I have looked at totally different link all the time and thought how it can be so bad.

My link:

https://help.sap.com/viewer/product/SAP_CONTACT_CENTER/7.0/en-US

Your link is better, it includes all the stuff I was looking for.

https://help.sap.com/viewer/product/SAP_CONTACT_CENTER/Cloud/en-US

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Yeah, basically there is two "different" help pages with littlebit different content. You can navigate between the pages from upper right corner dropdown called Version. Please also note that if you sign in you might see more information.

The difference between the pages:
- Cloud aims to support end user
- OnPrem goes also to operations and other stuff

So, if you can find what you are looking for then try to change the version.

//Jukka

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