Hello.
Where to find a description for all the standard reports from this new portal?
https://help.sap.com/viewer/product/SAP_CONTACT_CENTER/7.0/en-US
Search really does not help here.
Hi,
From upper right corner select Version --> On-Premise. After that see Operations pane and select "SAP Contact Center Reporting Data Guide"
//Jukka
You already have an active moderator alert for this content.
Jukka Suhonen
How to explain that two rejected calls, if allocated is 23 and handled 22?
Add comment