I have a scenario I'm hoping one of you may be able to help me with.
Currently when an external service technician carries out work at a customers site the costs related to that work are booked to a single service order.
This work however may be completed on a number of different machines at the customers site, which results in a manual allocation each month crediting the main service order and debiting other service orders linked to each individual machine.
I have recently been told that the engineers are entering hours into the system to the individual service orders but the cost for these hours is not known until we recieve an invoice from the external service company.
My question is can you think of a better way to allocate the cost (invoice) to the correct servie order without a manual allocation. Settlement, assessment or distribution using the hours entered as a basis for calculation? If so whats the best way to set it up.