Skip to Content
avatar image
Former Member

CRM-IC ERMS Status Agent inbox & Email Workbench difference

Some cases of ERMS workflows are finished by attendant, the workflow item is finished, but at "Email Workbench" report the same activity status is "In queue". This is happening in few cases (1 each 1.000).

I saw at worklfow log (swi2_freq - task TS00207914) there are 2 steps absents when happens this issue, but i don't know why.

Someone can help me please?

Add comment
10|10000 characters needed characters exceeded

  • Get RSS Feed

1 Answer

  • Oct 06, 2017 at 03:02 PM

    Hi,

    Which steps are missing for those?

    Best Regards,

    Sigrid

    Add comment
    10|10000 characters needed characters exceeded