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Can we create separate notification settings for Overdue Training?

Oct 06, 2017 at 02:12 PM

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We are struggling with the notifications in SF Learning, as our previous LMS allowed us to customize both content and trigger settings for notifications.

We would like to notify our users only when their required training is coming due, at a reasonable interval (every few days). However, when it expires/becomes overdue, we would like to copy their supervisor AND send a notification daily until the training is complete.

So far, I can only find a separate template with which I can change the text. But is there a way to have separate settings?

As a side note, I also notice that there is no Overdue template or settings for individual items, although there is one for "expiration" or the "coming due."

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1 Answer

Sumit Kumar
Oct 23, 2017 at 06:54 AM
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Hi Jennifer Gildea ,

I understand what you are trying to achieve here, but I don't see any solution to your requirement. The settings for expiration and overdue is done at the same place. There is no way to override the settings separately. Also, individual item settings does not allow customization for Overdue template.

I think this a great idea. You should submit this in the influence portal as an enhancement request.

https://influence.sap.com/sap/ino/#/campaign/87

Regards,
Sumit Kumar

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Former Member

Hello, I am looking for some information in the same topic. I would like to know when APMTrainingExpiration notificaton is triggered and what information includes. We need to send the automatic notifications for the learners who have some assignments with retraining period.

We would also like to notify our users only when their required training is coming due. Can we have a reminder notification for the learners who need to have retraining?

Thank you for your answer!

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