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Can we create a workflow in Solution Manager ?

Hi Friends,

Actually I have a requirement to create a workflow in solution manager.

The requirement is to create a wf for issue log. As soon as a new <b>issue (support message)</b> is created then the wf should get triggered and send out a mail to the resp. person. It just a sending a mail between issue created and responsible person. Can anyone please let me know if we create a wf in Solman or not ? <b>If so please provide me some related buss. obj for that.</b> thanks

Grateful to your help.

Srithan

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  • Best Answer
    Posted on Nov 20, 2007 at 07:55 AM

    Hi Srithan,

    I have never worked with solution manager, but I think it should be possible. Did you try the basics, like checking transaction SWU3, SWO1 and PFTC or SWDD. You could check the available business objects and workflows, this should give you an idea.

    Regards,

    Martin

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  • author's profile photo Former Member
    Former Member
    Posted on Nov 21, 2007 at 12:54 AM

    thanks for all help.

    Actually I am junior level wf developer and I am not sure of actual impact of swu3 customizing. our Basis people say....they dont do this. I am scared of touching the solution manager system. Can anyone suggest me what to in this situation. Can we go ahead with swu3 or we just rollback on this requirement. cos they have an option if nobody is sure about it then they can rollback it.

    Please help.

    Thanks

    Sri

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  • Posted on Nov 20, 2007 at 11:00 AM

    You could create a workflow based on the creation of BO BUS2000116, but his is only useful if you want extras like deadline monitoring.

    If you only want a mail sent when it is created, it is far better to simply include a new action in the action profile of this transaction.

    For more info check this blog:

    /people/dolores.correa/blog/2007/09/18/sending-e-mail-from-support-message

    Kind regards, Rob Dielemans

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  • Posted on Nov 20, 2007 at 08:58 AM

    Although not a direct answer to your question, perhaps <a href="/people/federico.babelis2/blog/2006/05/03/solution-manager-cen-and-alerting-configuration-guide-for-dummies guide</a> which explains how to set up alerts can be useful (I would expect notifications to responsible persons as a standard feature...).

    I found it in <a href="Configuring the Alert monitoring of Solution Manager 4.0 thread</a> in the forum SAP Solution Manager, which is more appropriate for this question.

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  • author's profile photo Former Member
    Former Member
    Posted on Dec 02, 2007 at 11:25 PM

    Hi all,

    Thanks Very Much for your valuable responces. Unfortunately I couldnot find the proper solution for it since I wanted to learn this. But I handover this to my SolMan consultant telling him that I am unable to get it. and this is some kinda settings should be done by a solman or CRM consultant.

    Regards,

    Sri

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