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Double invoice in incoming payment

Hi All,

The issues I have are paid/credited is filled after incoming payment canceled. and two invoices with same number in the incoming payment row detail. Checking in GL report, there is only one invoice.

The scenario :

1. Create advance payment # 999

2. Create A/R Invoice # 222

3. Link payment # 495 to A/R Inv # 222 usinglink invoice to payment feature

4. Cancel payment # 999 because wrong Customer code

The results are the 1st paragraph. Have you had experience the same issue ? Pls share to me. Hope it could be from SAP support or maybe work around. Tks



PS. SBO version 2005A SP 01 PL 27

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  • Best Answer
    author's profile photo Former Member
    Former Member
    Posted on Nov 20, 2007 at 12:55 AM

    Hi Jimmy

    Sometimes I find that when a payment is cancelled it places an amount in the "Payment on Account field" and incorrectly updates the individual lines, even though this does not appear to agree with the Customer transaction list.

    We have only been ablt to resolve this by waiting until the next payment comes it and then netting of the lines with an amount in Payment on Account to clear the Incoming Payment screen back to normal.



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