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Change sender email address in output settings of C4C sales quote

Oct 10, 2017 at 04:00 AM


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There is a requirement from the client to send all the quotes from the system using a common email address than email address of the employee responsible. We configured the standard output settings and master template setting but were not able to achieve this. Even the BADI CustomerQuoteOuput failed to cater to this.

Using workflow is ruled out, as there is a need to resend mails to different customer contacts whenever the customer request.

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Best Answer
Prasanth Sarma Aryasomayajula
Oct 10, 2017 at 05:19 AM

Sales Quote/Sales Order/etc. follow the following order of sender email address determination:

  1. If the email address of the Sales Unit in maintained in the sales document, then on sending the e.g. sales order form to the customer an e-mail will be sent with the sender email address as email address of the Sales Unit.
  2. In case, the email address of the Sales Unit in not found, then the e-mail address of the Employee Responsible will be used.
  3. If the email address for both the Sales Unit and the Employee Responsible is not maintained, then email address of the Seller will be used as the sender email address.

Ideally you can also go for making a setting by defaulting it to a common address from E-Mail and Fax Settings activity, (refer screen shot added ) but this will come to place as mentioned only when all the possible determinations have failed.

Doing so will have impact on the other possible transactional documents where the email of the employee responsible is important (for example : Ticekts , Work flow rules etc)


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Thanks a lot mate. E-Mail and Fax Settings activity, was not an option as i have other business also using the functionality.

But I was unaware of the sales unit email and this worked for me for the current requirement.

Thanks a lot again. You are the champ :)