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System could not retrieve users - BPC 10.1

Nov 01, 2016 at 08:20 PM

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Former Member

Dear friends;

We have a problem when accessing to BPC Web, first it appear the screen "no data" and then when I try to add a BW user, appear the "System could not retrieve users" error...

I share with you some screenshots:

Thanks for your comments!!

KInd regards,

César

bw-01.jpg (65.2 kB)
bw-02.jpg (87.3 kB)
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3 Answers

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Former Member Oct 19, 2017 at 12:59 AM
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Hi Cesar,

Log In the SAP GUI -> SU01 -> Unlock User.

Regards,

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Former Member Oct 19, 2017 at 12:51 AM
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Verify that the user BPS_SERVICE has not locked on your SAP System !

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Former Member

Sorry, the user BPC_SERVICE.

Regards!

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Vadim Kalinin Oct 19, 2017 at 06:37 AM
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Is it a new installation of BPC or it was already working?

If new - installation was done incorrectly.

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