Skip to Content
avatar image
Former Member

how to setup wf substitute to only see new tasks during his active period?

Hi,

I have 2 users:

User A and User B

User B is an active substitute for user A during 9/10 - 10/10

How to limit user B to only able to see NEW workflow tasks intended for user A during 9/10 - 10/10?

I dont want user B to be able to view all user A's tasks that are still sitting in his inbox before 9/10.

Add comment
10|10000 characters needed characters exceeded

  • Get RSS Feed

2 Answers

  • Oct 09, 2017 at 10:50 AM

    Paul is right, this is not how substitution is meant to work. What if there is an older item that requires attention during the absence? What about deadlines/forwards/escalations?

    The correct way for your scenario is to make the substitute an agent during the absence period. This should be a easy to set up using validity periods.

    Add comment
    10|10000 characters needed characters exceeded

  • Oct 09, 2017 at 05:47 AM

    Hi,

    I think this is not possible. If you want to really show new workitem to new user, then forward it mannually or through batch job.

    Thanks

    Add comment
    10|10000 characters needed characters exceeded