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Former Member

Is it possible to get more choices in the add-In on Outlook when creating a appointment?

Hi Community,

My users ask me whether they can get the same list of all possible Categories in the add-in on Outlook when they create a new Visit.

Categories like:Customer Visit, Coaching, Acquisition, Administration Etc.

Now they can only choose: Visit while cretaing a new appointment in Outlook.

I have to ask because I couldn't find this question here.



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1 Answer

  • Best Answer
    Oct 08, 2017 at 04:26 PM

    Pre-defining the category of an appointment during synchronization is not possible. Hence, by default the value Customer Visits appears.

    Resolution :

    The value of Category field in the SAP Cloud for Customer system can be manually changed by editing the synched appointment.
    You can navigate to the synched appointment directly from the Outlook Add-in from the Activities section.

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