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author's profile photo Former Member
Former Member

Over sensitivity

While reading the Workflow Forum, I came across the Workflow related tables. Urgent. Please help.. It became a discussion over the use of Urgent and the matter of what questions should be answered. To my mind this brings up a problem which we should address.

In this case, the question was basically ignored when the answer should have been something like: "here is the basic answer, but this is the way you should look at it". What we had was someone from a more "classic"ABAP background asking questions about workflow reporting. We should be reading the questions with a thought to why they are being asked and how we can phrase a response to assist and educate the questioner, with the aim of everyone moving forward.

This would mean that I would hopefully find on sites less uninformed solutions based around bootstrapping a technology, and more solutions using a correct and logical use of the technology.

In short, we are getting overly focussed on what is 'wrong', and less on how we can assist people to learn. If we take the view that you must be a genius to ask questions, then I wonder who will be left with the 'qualifications' to ask.

It is true there are a lot of time-wasters out there (although I would argue the overall percentage is low) but if the question is too silly/lazy/fatuous then the best response is not to answer. They will be fielded and possibly mislead by 'point-hunters' at any rate. (My answer to this is to reward all points with a tshirt saying 'I am a complete idiot and get my clothes from IT fora"). But if the question is a sincere quest for knowledge and understanding, then it really is evident in the text.

At some stage we have all felt ignorant or even scared by something which is new to us, and I think we should all bear this in mind when answering forum questions, with the exception of the truly omnipient.

You know it makes sense.

Gareth

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  • Posted on Nov 16, 2007 at 04:39 AM

    Thank you Gareth. It does seem refreshing to read a reminder to focus back on the essential reason for creating and participating in these forums: to learn from others and to support and educate. Those who believe that there is nothing more to learn and no one worth teaching probably <i>should</i> retire from the arena. Those who prefer a more learned and exclusive environment will be happy when we launch areas where only the qualified and initiated provide the content.

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  • Posted on Nov 16, 2007 at 09:46 AM

    Hi Gareth,

    I agree with you. The forums should be there to learn and teach. My reply here is not because I feel attacked or offended or whatever by this post, but because I want to shed some light why I posted my first reply.

    Maybe because of the lack of a moderator, but there are a lot of questions which are not according the forum guidelines. I sometimes try to point people to the fact that they should post questions according the guidelines. This partly because we are loosing some very experienced contributors from the forum because of the noise. We are in danger of ending up with a forum which will only have cut and paste answers or some derivative of these kind of answers. Basically only give the basic answer for the points and don't think any further.

    I know one is looking into finding a moderator so I hope when we have one things will get better.

    Regards,

    Martin

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  • author's profile photo Former Member
    Former Member
    Posted on Nov 16, 2007 at 03:06 PM

    > We should be reading the

    > questions with a thought to why they are being asked

    If someone urgently needs to know the names of tables, it's either because he's managed to bluff his way into a role he can't actually perform, or he's about to try to.

    If we take the view that you must be a genius

    > to ask questions, then I wonder who will be left with

    > the 'qualifications' to ask.

    I don't see where anyone suggested that.

    > At some stage we have all felt ignorant or even

    > scared by something which is new to us, and I think

    > we should all bear this in mind when answering forum

    > questions, with the exception of the truly

    > omnipient.

    But we (or at least I) didn't abuse internet forums to leech other people's knowledge and experience. The fact that the internet wasn't invented then is merely a coincidence.

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    • Former Member Former Member

      > Thing is, to many here[1] that would be considered an

      > unhelpful response, because you didn't answer the

      > question they asked. It's also an affront because

      > you're telling them that they're going about it the

      > wrong way. Now if they'd asked the question in a

      > different way to start with - goal, not method - it's

      > be different. See some of my posts in the MM forums.

      > In this case it's the users, but it's the same

      > principle.

      Well you've got me there. The difficulty is the answers to this question, and many others of the same ilk, have the answers either here, or on SAP help. It's not like they're hidden but noone seems to find them. Perhaps its like when my kids can't find something in their room - because they would rather <i>I</i> looked for it.

      On the other hand, I have (and think perhaps you have) enjoyed this thread more than the one we're discussing.

      Cheers

      Gareth

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