Win C

[Former Member]

Hi All

When I create a GUI status in CIC and assign it to the IC profile nothing is happening in IC window.

i.e. I have assigned PFS101 to my profile and when I call the tran CIC0, I am unable to see the telephony menu..

Any inputs will be appreciate and rewarded.

Thanks

Jessy

[gerhard_djuracek · Accepted solution]

Hello Jessy,

In the standard system, when you start your CIC, the framework is

taken from the highest org-unit and the components are taken from the

lowest level.

If you use more then one level of org-unit, please make sure that they

use the same framework this might also be a possibility of your and to prevent the mentioned problems.

Regards, Gerhard

[Former Member · Accepted solution]

Thanks for all your help guys.

The prob has been sorted and the reason was pointed out by Gerhard.

Regards

Jessy

[Former Member]

Hello Jessy,

Please refer the following the link

regards,

Muralidhar Prasad.C

[rekhadadwal]

Hi Jessy

What telephony menu are you looking for?

Have you assigned the CTI to the slots available in Winclient profile?

Regards

Rekha Dadwal

[Former Member]

Hi Rekha

Sorry for the delay.I am talking about the Tool Bar profile in IC WinC profile.

i.e CIC application toolbar profile.

I want to assing different PF statuses like

PFS100

PFS101

etc to the profile

But there is no effect to this change

Pls help me

Regards

Jessy

[rekhadadwal]

Hi Jessy

You can assign one toolbar profile to your Winclient profile.

In the toolbar profile assign the status that you want using the path

IMG>CRM> IC Winclient> Definition of framework> Toolbars.

Then assign this toolbar profile to your winclient profile.

Hope this will help

Regards,

Rekha Dadwal

<b>You gain a point for every point that you reward. So reward helpful answers generously</b>

[Former Member]

Hi Rekha

I have done that and yes I tried to assign different statuses but still the telephony menu is not visible...

Any thoughts on this please.

Jessy