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Software Certification for Portugal

Oct 05, 2017 at 10:45 AM

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According to note 1511306 - Software Certification for Portugal, I need to import the RSP (Remote Support Plataform) certificate.

At this moment I have a doubt of the place to make the request:

Note: “created under component 'SBO-ADM-IE-DI', priority HIGH and with following details:
Subject: Encryption key deployment request for Portugal
Body:
- Customer name: [for example SPECIMEN, AG]
- Customer number [for example 1234567]
- Version: [for example 880.234.16]
- System number: [for example 00000000000000232323323, see also note below]
- Installation number: [for example 0987654321, see also note below]

Does it have to be created in RSP or launchpad.support.sap.com? As I checked in RSP I can not create orders, right?

Do I need a S-USER technician to place the order? S-USER technical is the same as a super user?

I tried to configure the SAP channel in RSP with a super user and gives the following error:

I ask your help to clarify these doubts, because I need to certify the invoices.

Best regards,

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1 Answer

Best Answer
Mario Schoenberg
Oct 05, 2017 at 03:15 PM
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Hi Daniel,

As Business One customer or partner you are asked to use the launchpad for SAP Business One only:

https://apps.support.sap.com/B1support.

There you should create an incident with the details you mentioned.

The response from SAP will be a file which will be imported into RSP.
For the Technical User connection failure you pictured, refer to SAP note 2414424.

PS: A Technical User (T-User) is no S-User although its ID look similar. Since a Super user is a S-User (including all possible authorizations) it cannot be a T-User either.

Best regards
Mario Schoenberg
SAP SME Support

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thank you for the explanation.

About the technical s-user the above mentioned note SAP is no longer available.

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Hi Daniel, pls. check again, Mario just corrected the typo.

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I checked. It had to do with the kind of S-user I was using.

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