Order visible in GTS eventhough cancelled in R/3 system

[Former Member]

Hi Experts,

I am new to this community and I have been working with GTS past 1 year but I have lit bit knowledge on this.

Here is my problem: User created order and it had an export block in GTS. Then he had canceled that order due to some reason. Even though he had cancelled that order still it is visible in Export blocked documents and it has created customs documents no also. Now user wants cancel that order in GTS. I do not know why it is still visible in GTS and let me know how to cancel that order. I have this issue more than 10 days but i could not get solution... so i join this forum to resolve this issue as soon.

Kindly do the needful.

regards

rc gopi

[former_member472711 · Accepted solution]

Use transaction /SAPSLL/OBJSYNC in GTS (available from version GTS 7.0 and above) to fix this issue

[Former Member]

Please check the oss notes, because maybe it is a system problem. I allready had this problem with deleted documents and there is an solution by SAP.

Best regards,

Melanie

[Former Member]

Hi Gopi,

By cancelling do you mean setting a rejection flag or deletion of order. If it is rejected, then the corresponding customs document is not deleted, but the information such as material etc are removed. If it is deleted, GTS would also delete the corresponding customs document if it is not on hold.

SAP has provided a transaction /SAPSLL/CD_REORG to check the consistency of R/3 documents and GTS documents, but for this you need to have the GTS->R/3 connection enabled (If you are on low level R/3 PI patch you might not have the connection back from GTS to R/3).

Hope this helps.

Regards,

Prabhu