Skip to Content
author's profile photo Former Member
Former Member

CRM CIC vs R/3 CIC

Hi Friends,

What is the difference between CIC in R/3 and CRM.

What are the Pros and cons of both.

My mail ID is jayapalreddy.b@gmail.com

Regards,

Jayapal.

Add a comment
10|10000 characters needed characters exceeded

Assigned Tags

Related questions

3 Answers

  • Best Answer
    author's profile photo Former Member
    Former Member
    Posted on Nov 23, 2007 at 11:07 AM

    Dear Jayapal,

    R/3 CIC is not getting developed or enhanced since 1999. Most of the new feature is developed in CRM CIC. If you do not require any of the new feature, you can use ECC CIC. You can find the feature list on Service Market Place.

    Thanks,

    Atin

    <b><b>Reward points if it helps.</b></b>

    Add a comment
    10|10000 characters needed characters exceeded

  • author's profile photo Former Member
    Former Member
    Posted on Nov 15, 2007 at 09:39 AM

    Hi

    R3 side no CIC concepts are there only SAP CS is there which is completely only

    customer service , but on CRM side CIC is a complete call center solution which will take care of Tele sales and Tele marketing along with Tele service

    Reward with Points if helpful

    Venkat

    Add a comment
    10|10000 characters needed characters exceeded

  • author's profile photo Former Member
    Former Member
    Posted on Nov 26, 2007 at 05:34 AM

    Dear Jayapal,

    You will also not get the followings in R/3 CIC:

    ->marketing

    ->surveys

    -> opportunities, leads, activities etc

    Also in CRM CIC you will get better BP data modeling and 2 UI choices.

    Thanks,

    Atin

    <b><b>Reward points if it helps.</b></b>

    Add a comment
    10|10000 characters needed characters exceeded

Before answering

You should only submit an answer when you are proposing a solution to the poster's problem. If you want the poster to clarify the question or provide more information, please leave a comment instead, requesting additional details. When answering, please include specifics, such as step-by-step instructions, context for the solution, and links to useful resources. Also, please make sure that you answer complies with our Rules of Engagement.
You must be Logged in to submit an answer.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MB each and 10.5 MB total.