SOLUTION MANAGER 7.2 MIGRATION OF SERVICE DESK TICKETS

[jorge_velasquez]

Hi experts,

I installed SOLMAN 7.2 and I would like to know if it's possible to migrate service desk tickets (internal cases) from SOLMAN 7.1 to this new system.

Regards.

[former_member532428]

Hello Jorge,

An other option could be to configure the SolMan to SolMan Interface via both Systems and then send the tickets to the SolMan 7.2 System.

Best Regards, Philipp

[jorge_velasquez]

Hi Phillip.

Do you have documentation about this?

Regards

[former_member532428]

Hi Jorge,

Just go through the steps in SPRO

Ssolman IMG -> Solution Manager -> Capabilites -> IT Service Management -> External Service Desk ->External Integration.

Here you find all related information. The activation must be done in both systems. Mapping only in one, then for both, inbound and outbound.

Best Regards,

Philipp

[TammyPowlas]

Please see SAP Note https://launchpad.support.sap.com/#/notes/0002418817 and https://support.sap.com/content/dam/library/SAP%20Support%20Portal/support-programs-services/solutio... - it depends on how your SolMan 7.1 was set up