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SOLUTION MANAGER 7.2 MIGRATION OF SERVICE DESK TICKETS

Oct 04, 2017 at 02:17 PM

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Former Member

Hi experts,

I installed SOLMAN 7.2 and I would like to know if it's possible to migrate service desk tickets (internal cases) from SOLMAN 7.1 to this new system.

Regards.

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2 Answers

Tammy Powlas
Oct 04, 2017 at 02:25 PM
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Former Member Oct 13, 2017 at 08:10 AM
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Hello Jorge,

An other option could be to configure the SolMan to SolMan Interface via both Systems and then send the tickets to the SolMan 7.2 System.

Best Regards, Philipp

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Former Member

Hi Phillip.

Do you have documentation about this?

Regards

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Former Member

Hi Jorge,

Just go through the steps in SPRO

Ssolman IMG -> Solution Manager -> Capabilites -> IT Service Management -> External Service Desk ->External Integration.

Here you find all related information. The activation must be done in both systems. Mapping only in one, then for both, inbound and outbound.

Best Regards,

Philipp

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