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Unable to browse file location to upload/download files from desktop to SAP system

Oct 04, 2017 at 01:42 PM

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Former Member

Hi,

Our end users have strange issue in production system. Whenever they are trying to upload a file from their local machine in to SAP they are unable to navigate to file location from the upload popup. The popup just blinks upon hitting the F4 button or trying to navigate to a directory.

But we are able to upload/download files on our machines without any issues but it won't work in their machines even with our user ids (admin user id) as well.

SAP GUI Version is 740 patch level 1.

Expected screen is below:

expected-screen.jpg

Any thoughts/suggestion on this please?

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1 Answer

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Former Member Oct 06, 2017 at 08:19 AM
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Can anyone please answer this based on your previous experience.

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Please try to reset all GUI customizations and try again (Button name: Restore Defaults on GUI option)

-Yogesh

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