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Former Member
Oct 03, 2017 at 01:13 PM

Smartforms french characters not showing in some users

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Hello everyone,

In my client I'm having an odd situation. Two users are complaining that, after some time without doing it, the forms they are now printing (created as smartformsm but we also have it with Adobe pdfs) are not printing the french characters 'é' or 'è', for example. These forms are created in the original language EN, although some texts inside the boxes may appear in french, which is functionally correct.

The thing is everyone else don't have this issue, and their printout shows these characters with no problem at all.

Can someone point me to where should I search in those users the cause for this? SAP logon language? Windows settings?

Thank you in advance to everyone,

Nuno