supporting process

[Former Member]

hi

plz tell me process of supporting, what will we do in supporting,

what is the role &responsible in the supporting.

and supporting heirarchy means top to bottom flow.

what is user documentation in supporting

thank u

with regards

nagesh

[Former Member · Accepted solution]

hi

in supporting means.... after project going live, if any issue or any modification, or additions to added to that exising project...that time they will give supporting to that project ...

for ex:

1. any errors come daily posting posting

2. any issues come we have to solve

2. if they need any new reports based on the cleint requirement

3 if new user will joined we have to give traning to them

4. any new customazation requirements,

hoping this userful little bit

regards

ss

[Former Member]

Hi Nag,

After going live, day to day business transaction are happening some problems come across. To solve these problems there will be a support team. The hierarchy will be depends on the company. In some companies 3 levels in some 2 levels of support team.

If you take level 2-support hierarchy…

Level 1 will deal with when a call comes from end user they try to solve it. These people are not expert in SAP. If they are not able to solve they raise call or ticket and assign to responsible module person.

Level 2: these people are experts in SAP who does configuration and all.

When a call comes if it a problem not new requirement will solve short of time.

New requirement then they create functional spec and configure it. But this has to approved by the concerned person.

In supporting documents level 2 consultants create which are use full to end user or level one people to help them solving and working well. If you are getting same problems frequently then they create document to solve themselves to know regarding that problem.

I will send some documents with support hierarchy to day evening may be helpful to you.

Regards,

arvey.