Hi,
Please read the rules of engagement before you post.
Step 1: Finding An Answer
Rule number one: Try to find the answer first. There are tons of resources out there, show that you have tried to find the answer. A question that shows that the person is willing to try and help themselves is more likely to be answered than one which simply demands information. Tell us what you have done to try and solve the problem yourself - often we can learn from that too!
Search the forums, the articles, the blog posts and the Frequently Asked Questions (FAQ) in the Wiki for your topic.
For now,this is what I could find on help.sap.com for RMA and service products:
http://help.sap.com/saphelp_47x200/helpdata/en/a1/314d3606a311d2950400a0c9308b0b/frameset.htm
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