Missing time in HR

[Former Member]

one of our employees has requested for a leave in ESS but then his manager was resigned ,so the items remain missing in started state.

But the requests raised by him after a few days are again sucessfully processed by the new manager.

so what i feel is that can i process the dialog step thru swia and make administrator forward to the new manager so that he can approve the requests

but the issue is will the times be recorded now.

wen i test in the dev environment i see the status of the workitem still in the process mode even after processing the request by the new manager(forwarded)?

[martin_nooteboom · Accepted solution]

Hi,

Depending on the agent assignment you can also execute the agent rules again from SWIA. This should sent the items to the correct manager. This shouldn't have an influence on the workflow itself.

Regards,

Martin

[Former Member · Accepted solution]

Hi martin thanks for the reply

it is affecting the workflow

when made a request for others ts completing the workflow but after forwarding to the other users and approving the workflow is still in process state

[Former Member · Accepted solution]

May be in the Workflow there is a condition step for which it is getting stuck. Please make sure in which particular step the Workflow is getting stuck. It seems in the Workflow the manager users id is stored in a container element and this container element is being checked whether the manager who processed it matches with this container element value. Check the condition tab of activity task and check wflow log in which particular step wflow is getting stuck.

Thanks

Arghadip

[Former Member · Accepted solution]

the entire process is completed except for the last step of requestor to process again loop(where we are not checking the manager only checking requestor status &Req.STATUS& =/ FORCED END) .

the entire workflow is completed in normal conditions where we dont forward the workitems thru swia

the issue is repeating that is not setting the workitem ot completed only wen we forward the items?

[Former Member · Accepted solution]

*only wen we adminstrator forward the items thru swia and approving the item by new manager too

all the steps are completed and the mail is sent but only the status remains unchanged

[Former Member · Accepted solution]

There must be some condition in your code that is setting the status if it is the manager who is not forwarded. Please check the code. Or just check from where this status is getting populated. Once you find the code from where it is getting populated check ahat condition the value returns the required value to terminate wflow.

If still not working forcibly populate the status in a step or add another parameter in the final condition step.

Thanks

Arghadip

[Former Member · Accepted solution]

ok as of now in case of the requests which were sent to terminated managers

does it make any difference to the SAP database if i forward those requests to new managers and complete the workflow manually.

becoz ther are only a few workitems as such which remain as started .

the remaining workitems are well routed to the new managers

but but when i do this and display the documents thru RPTARQ it says Documnet status as APPROVED and COMPLETED where as for the striaght ones it is POSTED and COMPLETED

[Former Member · Accepted solution]

I think this completely depends on the Workflow Template. Please check from where this status is getting value. Are you using a custom screen to process the request. If yes please check the code there. There should be a condition that checks the agent. I am quite sure that there is something in the code. Please check the code on the method that is getting executed when manager is trying to process the request. You will surely get your answer.

Thanks

Arghadip

[Former Member]

the workflow is not yet completed it remains in started phase even after approving the same.

how to release the time?

thanks in advance