Mail sent (transmitted status) but not delivered!

[Former Member]

Hi everybody,

I am able to send mail successfully from SBWP but not from the workflow.

The recipent receives the mail sent from SBWP but not the one sent from workflow. In SOST the status is green, which is TRANSMITTED status, but it doesnt reach the recipent. SCOT and SU01 confiigurations are perfectly fine. Can somebody kindly give me some good idea on this?

Thanks,

Max

[Former Member]

Hi Max,

I am facing the same difficulty.

If u have got the solution..can u pls provide it here.???

Thanks,

Varsha

[saurabh_bhatnagar2]

There are 4 area which you should look for mails.

1. PA0105 - HR Communication Information - Subtype = 0010

2. SCOT - check the Time lag settings, and you can even start the process by using CTRL+F7. Also check does you workflow messages goes to the Error or In Transit in the SCOT.

3. When using fork, check the conditions.

4.Instead of using the Standard Taks - SEND_MAIL, try to use the F.M - SO_NEW_DOCUMENT_ATT_SEND_API1 / SO_NEW_DOCUMENT_SEND_API1.

• This method will work for nearly all the cases.

<b>* Few things I require from you side:-</b>1. If you are using the Standard Mail Function - SEND_MAIL, what is the RECIPIENT TYPE and Object( Expression, Org Unit Etc) you have selected.

2. Have you check about the objects used above in PP01 ( HR Transaction), are they still active.

3.. Are you using the Z-method in the task for sending mail, like standard method uses - BOR - SELFITEM - SENDTASKDESCRIPTION.

Regards,

Saurabh Bhatnagar

[former_member184112]

Hi,

Chck in Infotype 0105 in that User's Mail ID should be available.

Thanks and Regards,

Prabhakar Dharmala

Message was edited by: Prabhakar Dharmala

After this need to check in the database table PA0105 also whether data is updated or not

[Former Member]

Well I faced a similar situation. Mails were not going to external mail ids thru WF but thru SWBP I was able to do so. I did some SAP Notes implementation and it worked. Unfortunately I don`t have notes number handy right now. better you search the services site. I will provide u the exact note number if i can

Best of Luck !

Regards,

Anuj Sethi

[Former Member]

Thanks a lot Anuj,

Let me check up with that.

Meanwhile, please do let me know the nodes if possible.

Another thing, it gets delivered to some other mail address maintained under the same domain!! So, do you have any other idea on this?

Thanks,

Max

[Former Member]

Have you maintained the email address for the sender? Are all emails sent from one user?

[Former Member]

Hi

please check in pa0105- long_id number

whether email id is maintained

Regards

Hari Sankar M

[Former Member]

Check Note 849399 . Should help you out. The situation with me was quite same. Out of 20 users WF was able to send 12 mails. rest for no reason got stuck ( we check the validity and all )

Let me know if it worked for u as well !!

Regards,

Anuj Sethi

[martin_nooteboom]

Hi Hari,

You also need the correct subtype when you check table PA0105. Also when you want to use the email address maintained in infotype 0105 (which uses table PA0105) you need to program the logic for retrieving the email address yourself.

Regards,

Martin

[Former Member]

Thaks Anuj for ur help, but I find that it is still not working. I am still unable to receive the mails though the mail status is in TRANSMITTED status in SOST.

I will be happy if you kindly give me some other solutions.

But the mails get delivered if I send manually from the business work place SBWP!!

Thanks,

Max

[Former Member]

Just a wild guess Can U check whether there is any blocking done in concerned mailbox. I had the same scenario and it happened the user was blocking the sender address.

I think there is some prom issue with Mail server in which you are sending. There must be somewhere something blocked because once it is transmitted status in SAP that means it is in Mail server.

Thanks

Arghadip

Message was edited by:

Arghadip Kar

[Former Member]

Thanks for ur suggestion, Arghadip Kar .

But I find that its not blocked.

Mails are successfully delivered from SBWP, but not from workflow to the same recicipient.

Thanks,

Max