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Nov 12, 2007 at 05:41 AM

SLA Configuration.

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Hi,

I need to setup SLA for my SLFN messages. I am using SOLMAN 3.2 any documents with screenshots would be much helpful. Also please let me know how to maintain sold-party determination.

What is the relation between Service Contract (SLFV) and Support Message (SLFN)

Points gauranteed. Please help. Urgent.

--Ragu