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RSP 3.2 Installation PL09 Error on SAP B1 9.2 version on HANA

Hello Expert,

I'm installing RSP 3.2 for our client who is on SAP B1 9.2 version on HANA. During the installation is says "Registration for Agent service is failed". Also when we try to log in it gives an error as "Agent service is not available check the agent service and restart the remote support platform". When I go into SERVICES, the startup type of RSP Agent service is Automatic (Delayed Start). I changed it to Automatic in Properties and hit start, it gives an error as "Windows cannot start RSP agent service on Local Computer." Also I have the connection to the client open to reproduce the issue.

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1 Answer

  • Oct 02, 2017 at 05:27 AM

    Hello,

    you should not change the startup type of SAP services from "Delayed Start" to "Automatic". Delayed start is correct and works fine.

    If a service cannot be started, please check Windows event viewer application log for related error messages. Look in the instance \work folder for related logs, like sapstart.log and sapstartsrv.log.

    Best regards,

    Kalle

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