I have a problem. Let me explain my workflow design before explaining the problem. This is related to Service Entry Sheet workflow.
In this workflow, I have added a method for identifying agents. if it doesnt get any agent, it will divert the workflow to another path called as missing agents and workflow got stuck here. Like this i have 30 secnario in PRD.
Idear behind this desing is whenever we get missing agents, we will correct our data and restart the workflow again.
Problem: I want to take ur advice before starting this operation. Two best options are aviable for starting the workflow again.
1. Delete the exsisting workitem logically and create an event through SWUE
2. Set the workitem in error state and restart it through SWPR.
Please give me ur valuable solution. If you have some other option, please share it with me.
Thanks & Regards,