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Is it possible to trigger a HCI custom iflow from C4C ?

Hi,

On C4C ticket change of status, I would like to update a non-std document in ERP.

I think it is possible to create a custom iflow with C4C Ticket WSDL at Source & ERP custom idoc at Destination & C4C ticket field mapped to custom idoc attribute.

However, I am not clear how can I trigger this iflow from C4C ?

Any inputs are highly appreciated.

Many thanks.

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2 Answers

  • Best Answer
    Posted on Oct 06, 2017 at 01:42 AM

    It is not possible to trigger custom iflow using a custom trigger.

    This means, one has to use the std. trigger available and then tweak the iflow in HCI.

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  • Posted on Aug 12, 2019 at 01:01 PM

    Is this still the case today?

    Has SAP addressed this requirement in newer versions?

    Thanks.

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