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Former Member
Nov 09, 2007 at 04:05 PM

Root Cause Analysis

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PP members:

I heard people saying <b>Root Cause Analysis for the ticket</b>, especially in the production support envirnoment

What exactly Root Cause Analysis means and how different is it in tackling the issue from a regular ticket

Answer to the above with an example ( in terms of any PP ticket which one might have experienced) would help in better understanding of root cause analysis

Thanks for your time

Suren R