User is not displayed in Group Hierarchy option

[Former Member]

Hello,

we have a NetWeaver 7.0 SP11 on Windows 2003 server 64Bits

MI user type is already implemented and synchronization is OK

The problem is in the NWA (mobile web administrator):

We create a Hierarchy Group without problems but, when we try to assign users to it, the list users does NOT show me any users.

We apply the Note:1005765 but do not work

Thanks

[satyendra_dhar]

is your problem solved?

[Former Member]

Hi, not yet. I try to be more clear. I mean, no error message appears when we search an existing user in the field "Unique User Name". simply, they are not displayed (empty space in the field) therefore, we can not select them.

Please any idea?

Gaby

[Former Member]

Hi Gabriel,

do you have these usernames available at device configuration - so can you add an app to a specific device for that user?

What tells the device maintenance about the users?

Have the users the correct role? (look into the setup guide)

Regards,

Oliver

[satyendra_dhar]

Hi Gabrial,

Can you check the client number of middleware set for NWA and for the user creation.

Start Visual Admin (go.bat).

1. expand till JcoRfcProvide and check the client number set here.

2. expand till ConectionContainer check the same for SAPJRAFactory_EN and all others language.

it should be the same where you create the user.

Regards,

Satyendra

[Former Member]

Hi Oliver,

the users appears OK in Device Maintenance and and we can assign mobile application without problems in Device Configuration

[Former Member]

Hello Satyendra Dhar

We re check the configuration again, all is OK.

Client is the same :"100" in JcoProvider and Connector Container

[satyendra_dhar]

Hello Gabriel,

it could be a problem of authorization, please try with assigning SAP_ALL rights to the USER which is configured for SAPJRAFactory_lang...

Regards,

Satyendra

[Former Member]

Hi Gabriel,

have a look into your other post. I think it is the same thing here - you just have not seen the error message from SAP that is shown on the original window and not in the popup where you enter the values. Inthe moment you close the popup, the error message disappears as well..... So, when you press save, watch the upper part of the original window, there you should see the reason for your specific problem.

Hope this helps to solve your issue.

Regards,

Oliver

[Former Member]

Hi,

thanks for your replys! I understand what you say perfectly but, it is not my problem, other example is when i try to get a list users from Group Hierarchy option i can not see anyone.

[Former Member]

Hmm, could be a similar problem anyway:

You search for the users. A second window opens - there you see the user on the left. In the bottom corner between the left and the right window you see these two buttons. One tells "<<", the other one ">>". I guess you have not selected that to copy the user to the right part of the screen. Then another window will show up if the user has already some devices. And then the save should work fine - I think.

Hope this helps to solve the issue.

Regards,

Oliver

[Former Member]

Hi Gabrial,

have a look into the other quesiton you had - I think the problem could be similar - the error message is shown in the upper part of the original window. Have a look there and see if you get more information from there what you missed. Mostly it is just a missing dataset or so.

Hope this helps to solve the issue.

Regards,

Oliver