Trex error

[Former Member]

hello,

i've been using trex for a while and everything worked fine.

now when i try to create a new index or reindex an old index i receive an error:

"Trex: Preparation failed: index operation"

in Trex monitor the Server status is ok (everything is green).

i've restarted the server

i don't know where to look, pls help

thx

irina

[former_member304001 · Accepted solution]

hi

Try these

this problem might be with host name missing

Try these

Logon to portal as administrator

Navigate to System Administration -> System Configuration -> Knowledge management -> Content Management -> Global Service -> Show Advanced option -> URL Generator Service

Then check the Host name.

It should be according to your portal

For example if your portal URL is http://GHIKD.sde.rfd:53200/irj/portal then you need to give host name like http://GHIKD:53200.

If still your problem is existing, please feel free to ask.

Regards

Krishna.

[Former Member · Accepted solution]

i've done that and nothing changed

[former_member304001 · Accepted solution]

Try these

1. Logon to portal as Administrator

2. Navigate to 'System Administrator' -> Monitoring -> Knowledge Management -> Cache Monitor

3. Note the System ID of you local system from combo box under System ID

4. Navigate to System Administration -> System Configuration -> Knowledge Management -> Content Management -> Global Service -> System Landscape Definations -> Systems -> Content Management System

5. Check that the same System ID Should be there. If not there please add it by clicking on button 'New'

6. Navigate to System Administration -> System Configuration -> Knowledge Management -> Content Management -> Global Service ->Scheduler Tasks -> Index Management Task Queue Reader

7. Open "IndexServiceTaskQueueReader" for editing

8. Add the same system ID under "System ID"

I think this will solve your problem

[Former Member · Accepted solution]

unfortunately all these settings were already made

anything else?

thx

[Former Member]

and it worked and now is not anymore

[Former Member]

Try to check the log files on TREX.

[Former Member]

in application log i only have informations, no errors or warnings

and the information looks like this:

Crawler NP_Norme si Proceduri finished - provided 476 documents - 0 errors

Crawler NP_Norme si Proceduri started (no delta)

Crawler NP_Norme si Proceduri deleted

[Former Member]

Hi,

It seems that you have J2EE and TREX on a different hosts. If so, try to change the URL in the URL Generator service from localhost to the full domain name.

Regards,

Andrei

[Former Member]

nope

they are on the same server

something else?