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Child Equipment status ASEQ whereas superior equipment is ECUS

Hello

I am working on a issue where customer sends the faulty component which is part of superior equipment. That superior equipment was sold to customer and was having status as ECUS but the component status remains ASEQ.

Now, when customer sends back the component, we can't receive it due to ASEQ status. Normally component status should be ASEQ ECUS and then it is allowed to receive.

Any idea why component status is ASEQ only?

Another way is to dismantle the superior equipment but it is more troublesome. Service team tends to forgot linking back the component back to superior equipment.

Thanks for your suggestions.

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2 Answers

  • Oct 04, 2017 at 06:59 AM

    Thanks for the response. Peter

    But manual transaction like "To customer" ECUS or EDUS is not allowed when equipment status is ASEQ,

    I checked with my CRM colleagues and dismantling is the only way forward.

    Thanks

    Inder

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  • Oct 04, 2017 at 06:39 AM

    Not sure this will work, but try going into the sub equipment and use menu path: Edit->Specil Serial No Functions->Manual Transaction

    Then selectt the To Customer setting to set the EDUS status.

    Then try the receipt again.

    PeteA.

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