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Error while installing the branded Agentry WPF client 70.15.2

Dear All,

This is regarding an issue, I am facing during installation of Agentry Windows branded client.

Below are the system details

SMP : SMPSDK30015P_6-21011834
Agentry WPF client : Agentry_70.15.2_ClientDotNET
OS : Windows 7 64 bit

I have followed the link :

and successfully created a branded WPF client for version



Now when I am installing the client, It is giving me error : unable to install the required Microsoft c++ run time files (code 5). the application might not open

We have even installed this in the system where the user has admin rights and also when Microsoft visual c++ 2015 is already installed in the system. It still gives the same error.

Has anyone faced similar error before. Please share your opinion

Thanks and Regards

Neha Mahanty

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1 Answer

  • Oct 03, 2017 at 01:49 PM

    I believe that error can occur when the machine already has a newer version of the MSVC++ runtime files already installed. With the default client when I encounter this I am able to just continue and the client works as expected.

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