on 09-29-2017 6:39 PM
Hi All,
As a part of requirement we are trying to install SAP ECC 6.0 SR3 on SUSE Linux 11.4 VM in Azure. Have a system allocated with 7GB RAM, and swap file with 21GB. The network IP is pointing to the ip to login into azure. In the etc/hosts file we have maintained the ip with the host name allocated. The problem now is that installation failed at Start Instance phase. This phase stopped with an error "Last error reported by the step : Instance reached state SHUTDOWN after having state STARTING. Giving up". The installation did not recover after that.
Could we know what could be the possible causes for the installation failure with this error. Are there tips/solutions to get past this error and complete the installation?.
Thanking You,
Regards,
Ramesh
Hello Ramesh
it looks like the messages server did not start, since nothing is answering on port 3901:
***LOG Q0I=> NiPConnect2: 10.0.0.4:3901: connect (111: Connection refused) [nixxi.cpp 3286]
*** ERROR => NiPConnect2: SiPeekPendConn failed for hdl 41/sock 15
(SI_ECONN_REFUSE/111; I4; ST; 10.0.0.4:3901) [nixxi.cpp 3286]
*** ERROR => MsIAttachEx: NiBufConnect to docs/3901 failed (rc=NIECONN_REFUSED) [msxxi.c 718]
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Please provide dev_disp and dev_w0 log files
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Hello again Ramesh,
I checked the log file and I was able to find the error there:
[Thr 140088504035168] *** ERROR => MsSRetClientList: MsSSend failed, rc=-1 [msxxserv_mt. 8498]
I checked in SAP notes, and the recommended solution is to update the kernel libraries.
Please download the latest Kernel (SAPEXE and SAPEXEDB files). I believe version for ERP 6.0 is 7.22.
Let us know if that helped!
Hi Bartosz,
Thank you for the extended help with the link and the suggestion. Will let you know shortly.
Regards,
Ramesh
Hi Bartosz,
We are at the "Run ABAP Reports" phase of the SAP installation. Thank you for the above suggestions by you and Adam .Updating the kernel to 722 helped. Now the issue is have a popup "Test logon to SAP system failed" . If we click OK on the popup it is coming back again. If the cancel button is clicked will the installation stop?.Also in the background we see unable to open RFC connection messages . How to proceed further to complete the installation.
Regards,
Ramesh
Hello Ramesh,
that's great, thanks for letting us know! As the main question seems to be answered now, please mark the correct answer that other people can benefit 🙂
Regarding the issue with the logon - that's a bit suspicious. Usually, the user should log in without any problems. For now, I'd try to log in on client 066 using user DDIC and unlock the SAP* in SU01. If that won't help, please come back and we will find further steps.
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