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Former Member

Service Management

Hi

How to change the standard sales order type-OR when navigating from Service Notifications

Thanks

Mahesh

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2 Answers

  • Best Answer
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    Former Member
    Nov 09, 2007 at 11:35 AM

    You assign the Notification type to the service order in:

    SPRO>Plant Maintenance and Customer Service>Maintenance and Service Processing>Maintenance and Service Notifications>Notification Creation>Notification Types>Assign Notification Types to Order Types

    So let's say your notification type is S1 and your order type is SM02

    Then you assign the sales order type to the service order type in:

    SPRO>Plant Maintenance and Customer Service>Maintenance and Service Processing>Maintenance and Service Orders>Functions and Settings for Order Types>Credit Limit Checks, Sales Document Types for Service Orders

    So there you can specify a different sales order type (other than OR) for service order type SM02

    cheers

    Michalis

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    Former Member
    Nov 12, 2007 at 02:32 PM

    Hi,

    The control function for a service order and a sales order like OR are different. So you need to use SM01 / SM02 orders for notifications S1/S2.

    Prase

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