Skip to Content
0

Issue in ME23N screen as item details screen gets collapsed.

Sep 28, 2017 at 07:33 AM

204

avatar image
Former Member

We are facing an issue in ME22N / ME23N transactions - Every time we change order number (switch to another PO) in display or change mode (ME22N/ME23N) with in transaction, the field "item details" closes and has to be reopened. Mainly this is happening if the previously opened PO is with item details tab ‘Confirmation’, ‘PO history’, ‘Delivery’ (where the item detail screen display is bit big). Recently the system was upgraded to EHP8 and users says that in EHP7 they do not face such issues and is happening after upgrade.

The issue here is even in EHP8 some users does not have problems and some users have. We analyzed from all possible way by checking all user parameters, configuration, personal settings, GUI version etc. being used by both working and non-working users  but nothing helpful found.

10 |10000 characters needed characters left characters exceeded
* Please Login or Register to Answer, Follow or Comment.

2 Answers

Jürgen L
Sep 28, 2017 at 08:45 AM
0

SAP usually stores how the user last left the screen (after saving) and the user will get it again this way when he opens the transaction the next time.

Those personalized values are stored in table ESDUS.

There is no maintenance transaction for this table, would probably even cause more damage as it is rather technical. So you might want to delete his entries with IT tools and let the system rebuild them with his next use of those transactions.

Show 3 Share
10 |10000 characters needed characters left characters exceeded
Former Member

Hi Jurgen,

Thank You for your answer. Here for us the situation is we are not exiting the screen. In case we are exiting the screen and opens the next time ME22N / ME23n is taking the values from ESDUS correctly

The scenario is :

We open Me22N screen and enter a PO. Per the previous exit of ME22N the 'Item summary' and 'Item detail' are open. From the confirmation tab we are changing the delivery qty and saving that PO. After the we are not exiting the transaction; we are just oening a new Po to change the confirmation qty for that at this time the item detail is not showing.

I entered in to the PO and changed the ref / qty from confirmation tab and saved

Now i am switching to new po with out exiting the ME22N transaction:

As you see below the item detail is collapsed.

Recently the system was upgraded to EHP8 and users says that in EHP7 they do not face such issues and is happening after upgrade.

The issue here is even in EHP8 some users does not have problems and some users have

Regards & Thank You

Sandeep

0

SAP can only control the appearance of the screens based on available or not available values. If it works for one user then it should work for an other user too. Of course program changes (which are likely with an upgrade) can have bugs which may lead to the fact that certain settings are not stored/updated anymore, while they are interpreted correctly if they exist.

It will certainly be some detective work to figure it out, and that would include a test with no data in ESDUS as well as another test with data copied from another user were it works well.

And finally you may need to contact SAP Support to get a fix.

0
Former Member

Thank You Jurgen.

Actually i tried all this option

- Deleted all data in ESDUS and restarted SAP and ME22N

- Copied the data from the working example in to ESDUS

- Contacted SAP for a solution but unfortunately SAP also could not figure it out

- Tried changing screen resolution etc.

- Deleted cache , memory etc.

None of the above worked.

Regards

Sandeep.

0
avatar image
Former Member Apr 06 at 01:28 PM
0

Issue solved.

Root cause is the activation of business function OPS_ADVRETURNS_1

SAP provided Note 2594133 and issue is resolved.

Thank You

Sandeep

Show 2 Share
10 |10000 characters needed characters left characters exceeded

unfortunately this note is not yet released and can only be accessed by you.

I am really curious about the reason why it worked for one and not for a another user.

0

We've the same issue with OPS_ADVRETURNS_1 and found here. Can you release SAP Note 2594133 for general availability?

0