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Former Member
Nov 06, 2007 at 06:39 AM

Email escalation based on category modeler.

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Hi All,

My business requirement in IC webclient - to raise Complaint.

I have created categories in Category modeler..that categories are displaying in ICwebclient

based on That categories1,2,3 in IC webclient, complaint to be forwarded to employees

2. The complaint shld also be escalated to Next level after 1 day.

thnx in advance

-Nirav Ashar