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Former Member

Customer Support- Customer Warranty.


We are implementing SAP in an IMC company,where i am the SD consultant. we are also implemenating CS module in limited functionality.

Can someone please guide me,a s i have to configure customer warranty in CS module, can someone also advice which material i should refer for the same, relating to configuration.

Is CS a part of CRM?

Since i am implementaing CS for the first time.

I have tried searching SAP also for the same, but of no avail.

In case u can guide me, kindly mail teh required on


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1 Answer

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    Former Member
    Nov 05, 2007 at 09:06 PM


    The info for warranty can be found in SPRO using:

    PM and customer service > Master data in PM and CS > basic settings > Gurantees.

    Warranty Types is very important.

    The warranty dates (start - end) is entered in the Equipment Master under the Additional data 1 tab.

    Give that a try.

    Please reward if helpful



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