Customer Support- Customer Warranty.

[Former Member]

Hi,

We are implementing SAP in an IMC company,where i am the SD consultant. we are also implemenating CS module in limited functionality.

Can someone please guide me,a s i have to configure customer warranty in CS module, can someone also advice which material i should refer for the same, relating to configuration.

Is CS a part of CRM?

Since i am implementaing CS for the first time.

I have tried searching SAP also for the same, but of no avail.

In case u can guide me, kindly mail teh required on <u>priyanka.m24@gmail.com</u>

Thank's

[Former Member]

Hi:

The info for warranty can be found in SPRO using:

PM and customer service > Master data in PM and CS > basic settings > Gurantees.

Warranty Types is very important.

The warranty dates (start - end) is entered in the Equipment Master under the Additional data 1 tab.

Give that a try.

Please reward if helpful

Regards

Aaon