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Former Member

How can we launch Crystal Reports without Administrative Privileges?

We have Crystal Reports, and when one of our users on Windows 7 Professional with a standard user account (not local administrator) attempts to launch the program, it fails with the error message “could not load a transcoding ser… Xerces Panic Error.”

The program will only launch if the user starts the executable as an administrator on the local computer. However, this is not a viable option since it is against our company security policy to give users admin rights on their computer. We tried the following two steps, but neither and both did not resolve the issue:

1. We gave all users on the computer full rights to the registry key: HKLM\Software\Classes\Mime\Database\Charset

2. We gave all users on the computer full rights to the directory:

C:\Program Files (x86)\Business Objects

and all subdirectories

We need a way to start the software on the computer without giving the user admin rights and without launching it as a local admin, as both of these methods violate our company security policy and can expose the computer to unnecessary threats.

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5 Answers

  • Sep 29, 2017 at 08:55 PM

    Why would you give users access to this registry tree?

    1. We gave all users on the computer full rights to the registry key: HKLM\Software\Classes\Mime\Database\Charset

    I've never heard of that being done before....

    When you install CR it must have Admin rights, then when the user starts CR for the first time it should create a bunch of registry entries that work under their user account and the HKCU should then have the CR tree in it..

    Does CR 2008 work or was it replaced with CR 2013?

    Don

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  • Sep 29, 2017 at 05:11 PM

    What is the version of Crystal Reports?

    "C:\Program Files (x86)\Business Objects" is location for CR 2008 and below

    for CR 2011 and higher it should be "C:\Program Files (x86)\SAP BusinessObjects"

    The Registry locations Crystal reports is using are:

    HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\SAP BusinessObjects\Suite XI 4.0\Crystal Reports

    HKEY_CURRENT_USER\SOFTWARE\SAP BusinessObjects\Suite XI 4.0\Crystal Reports

    I think you need to reinstall Crystal Reports by Machine Administrator or at least Run setup.exe As Administrator.

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    • Former Member

      We have the 2008 full install and the 2013 upgrade on the same computer. We did a repair install as well as an uninstall and reinstall - we still get the error.

  • Sep 29, 2017 at 08:56 PM

    I did additional research and found:

    https://www.w7forums.com/threads/xerces-panic-error.6039/

    It says the read rights should be given to the following registry

    \HKEY_CLASSES_ROOT\MIME\DataBase\Charset\

    but in your post you tried

    HKLM\Software\Classes\Mime\Database\Charset

    not exactly the same

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    Former Member
    Oct 04, 2017 at 04:45 PM

    Can we please arrange to have this escalated and have a call/screen share? Local admin actually does not work - domain admin does.

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  • Oct 27, 2017 at 08:55 PM

    Deleting

    HKEY_CLASSES_ROOT\MIME\Database\Charset\Interface

    registry key resolved the problem.
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