I have a situations where the output condition that I set up for billing did not quite work. I basically set up for external send with communication strategy CS01. However, the output type will not default on the billing document.
I tried a few thing and the only way I can get it to work is to assign a printer device on top of the above set up which looks weird to me. I never have to set it up this way with my previous clients.
Does anyone know what controls the need to include printer? Could it be because of the way the print program or forms is programmed?
Appreciate any pointers on the above.