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engagement score not updating on contact factsheet

Sep 28, 2017 at 04:43 PM

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Former Member

Hi - I'm using Cloud 1708 and cannot see engagement scores updated with interactions. If I go to segmentation I can filter contacts by different engagement scores, however, every contact's engagement score is 0 on their contact factsheet.

thank you!

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1 Answer

Hakan Köse Sep 30, 2017 at 07:00 AM
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Hi Chenyun,

There should be enough interactions across contacts for engagement score to be updated. I hope you uploaded different count of interactions to different contacts.

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