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Former Member

engagement score not updating on contact factsheet

Hi - I'm using Cloud 1708 and cannot see engagement scores updated with interactions. If I go to segmentation I can filter contacts by different engagement scores, however, every contact's engagement score is 0 on their contact factsheet.

thank you!

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1 Answer

  • Sep 30, 2017 at 07:00 AM

    Hi Chenyun,

    There should be enough interactions across contacts for engagement score to be updated. I hope you uploaded different count of interactions to different contacts.

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