on 10-20-2016 11:00 PM
Hello,
I have patched SAP GUI 740 from patch level 1 to patchlevel 10.
But after that i want to reinstall it back to patch level 1, but during uninstall process install wizard crushes with such log entry:
11:11:52 NwSapsEngn 1E Engine LoadDocuments std failure: CryptAcquireContext() failed. Error message: The keyset is not defined. Error code 0x80090019 (2148073497).
How can i fix it?
Here is full log:
********************************************************************************
Logfile: C:\Program Files\SAP\SapSetup\LOGs\NwSapSetup.log
Started logging: Thu Oct 13 11:11:52 2016
Operating system: Windows XP Professional (Service Pack 2, Build 2600)
Executing user: KuranovDG (Administrator)
Workstation name: PC-80
Windows directory: C:\Windows
Temp directory: C:\Users\KURANO~1\AppData\Local\Temp
Working directory: C:\Windows\system32
Commandline: '"C:\Program Files\SAP\SAPsetup\setup\NwSapSetup.exe" /uninstall /product="SCE+ECL+SAPDTS+KW+GUIISHMED+JNet+NWBCGUI+SAPGUI" /TitleComponent:"SAPGUI" /IgnoreMissingProducts'
Executable: 'C:\Program Files\SAP\SAPsetup\setup\NwSapSetup.exe'
Version: 9.0.68.0
ProcessId: 3012
ThreadId: 4012
Physical memory: 853 MB of 3063 MB free
System Uptime: 0 day, 0:11:13 hours
System libraries information
----------------------------
atl.dll: 3.5.2284.2
comctl32.dll: 5.82.6002.18879
mfc42.dll: 6.6.8064.0
msvcrt.dll: 7.0.6002.18551
oleaut32.dll: 6.0.6002.19216
shell32.dll: 6.0.6002.19322
shlwapi.dll: 6.0.6002.18738
msi.dll: 4.5.6002.19116
SAPSetup libraries information
-------------------------------
NwSapSetupEngine.dll: 9.0.68.0
NwSapSetupATLCommon.dll: 9.0.68.0
NwSapSetupUi.dll: 9.0.68.0
NwSapFeiUt.dll: 9.0.68.0
********************************************************************************
11:11:52 NwSapFeiUt 1 Not running on a terminal server host.
11:11:52 NwSapSetup 1 Running as administrator, not doing LSH
11:11:52 NwSapsAtlC 1 SapSetup ATL Common Library Loaded
11:11:52 NwSapSetUI 1 SapSetup ATL Common Library Loaded
11:11:52 NwSapSetUI 1 SapSetup UI Library Loaded
11:11:52 NwSapsAtlC 1 Successfully constructed UI factory from NwSapSetupUi.dll:createUIInterfaceFactory
11:11:52 NwSapsAtlC 1
11:11:52 NwSapsAtlC 1 UI: Show Splash Screen
11:11:52 NwSapsAtlC 1 Successfully constructed UI factory from NwSapSetupUi.dll:createUIInterfaceFactory
11:11:52 NwSapFeiUt 1 Process SapSmartDel.exe is not running.
11:11:52 NwSapsEngn 1 SapSetup Workstation Engine Library Loaded
11:11:52 NwSapsAtlC 1 Constructing a new UI Manager Object
11:11:52 NwSapsEngn 1 Initializing the Installation Engine
11:11:52 NwSapsEngn 1 Engine: Running in uninstall mode
11:11:52 NwSapsAtlC 1 Going to wait for access to XML files at C:\Program Files\SAP\SAPsetup\Setup
11:11:52 NwSapsAtlC 1 Access to XML files granted to C:\Program Files\SAP\SAPsetup\Setup
11:11:52 NwSapsAtlC 1 Workstation Database: C:\Program Files\SAP\SAPsetup\Setup\SapATL71Wksta.xml added to list
11:11:52 NwSapsAtlC 1 Workstation Database: C:\Program Files\SAP\SAPsetup\Setup\SapAXLLocale.xml added to list
11:11:52 NwSapsAtlC 1 Workstation Database: C:\Program Files\SAP\SAPsetup\Setup\SapBiLocale.xml added to list
11:11:52 NwSapsAtlC 1 Workstation Database: C:\Program Files\SAP\SAPsetup\Setup\SapChartOcxWksta.xml added to list
11:11:52 NwSapsAtlC 1 Workstation Database: C:\Program Files\SAP\SAPsetup\Setup\SapEngineeringClientViewer7.0Locale.xml added to list
11:11:52 NwSapsAtlC 1 Workstation Database: C:\Program Files\SAP\SAPsetup\Setup\SapGuiLocale.xml added to list
11:11:52 NwSapsAtlC 1 Workstation Database: C:\Program Files\SAP\SAPsetup\Setup\SapGUINWBCLocale.xml added to list
11:11:52 NwSapsAtlC 1 Workstation Database: C:\Program Files\SAP\SAPsetup\Setup\SapGUINWBCWksta.xml added to list
11:11:52 NwSapsAtlC 1 Workstation Database: C:\Program Files\SAP\SAPsetup\Setup\SapGUINWBCWkstaUI.xml added to list
11:11:52 NwSapsAtlC 1 Workstation Database: C:\Program Files\SAP\SAPsetup\Setup\SapGuiWksta.xml added to list
11:11:52 NwSapsAtlC 1 Workstation Database: C:\Program Files\SAP\SAPsetup\Setup\SapGuiWkstaUI.xml added to list
11:11:52 NwSapsAtlC 1 Workstation Database: C:\Program Files\SAP\SAPsetup\Setup\SapIcu_50Wksta.xml added to list
11:11:52 NwSapsAtlC 1 Workstation Database: C:\Program Files\SAP\SAPsetup\Setup\SapIshMedLocale.xml added to list
11:11:52 NwSapsAtlC 1 Workstation Database: C:\Program Files\SAP\SAPsetup\Setup\SapJNetLocale.xml added to list
11:11:52 NwSapsAtlC 1 Workstation Database: C:\Program Files\SAP\SAPsetup\Setup\SapKwLocale.xml added to list
11:11:52 NwSapsAtlC 1 Workstation Database: C:\Program Files\SAP\SAPsetup\Setup\SapLibRfc32Wksta.xml added to list
11:11:52 NwSapsAtlC 1 Workstation Database: C:\Program Files\SAP\SAPsetup\Setup\SapMFC71Wksta.xml added to list
11:11:52 NwSapsAtlC 1 Workstation Database: C:\Program Files\SAP\SAPsetup\Setup\SapMSVCP71Wksta.xml added to list
11:11:52 NwSapsAtlC 1 Workstation Database: C:\Program Files\SAP\SAPsetup\Setup\SapMSVCR71Wksta.xml added to list
11:11:52 NwSapsAtlC 1 Workstation Database: C:\Program Files\SAP\SAPsetup\Setup\SapNWBC50Locale.xml added to list
11:11:52 NwSapsAtlC 1 Workstation Database: C:\Program Files\SAP\SAPsetup\Setup\SapNWBC50Wksta.xml added to list
11:11:52 NwSapsAtlC 1 Workstation Database: C:\Program Files\SAP\SAPsetup\Setup\SapNWBC50WkstaUI.xml added to list
11:11:52 NwSapsAtlC 1 Workstation Database: C:\Program Files\SAP\SAPsetup\Setup\SapScriptEditorControlsLocale.xml added to list
11:11:52 NwSapsAtlC 1 Workstation Database: C:\Program Files\SAP\SAPsetup\Setup\SapSetupLocale.xml added to list
11:11:52 NwSapsAtlC 1 Workstation Database: C:\Program Files\SAP\SAPsetup\Setup\SapSetupWksta.xml added to list
11:11:52 NwSapsAtlC 1 Workstation Database: C:\Program Files\SAP\SAPsetup\Setup\SapSncClientEncryptionLocale.xml added to list
11:11:52 NwSapsAtlC 1 Workstation Database: C:\Program Files\SAP\SAPsetup\Setup\SapSrxLocale.xml added to list
11:11:52 NwSapsAtlC 1 Workstation Database: C:\Program Files\SAP\SAPsetup\Setup\SapStartWksta.xml added to list
11:11:52 NwSapsAtlC 1 Workstation Database: C:\Program Files\SAP\SAPsetup\Setup\SapVC10RtWksta.xml added to list
11:11:52 NwSapsAtlC 1 Workstation Database: C:\Program Files\SAP\SAPsetup\Setup\SapVC11RtWksta.xml added to list
11:11:52 NwSapsAtlC 1 Workstation Database: C:\Program Files\SAP\SAPsetup\Setup\SapVc8RtWksta.xml added to list
11:11:52 NwSapsAtlC 1 Workstation Database: C:\Program Files\SAP\SAPsetup\Setup\SapWdtLogOcxWksta.xml added to list
11:11:52 NwSapsAtlC 1 Workstation Database: C:\Program Files\SAP\SAPsetup\Setup\SapWkstaSetup.xml added to list
11:11:52 NwSapsAtlC 1 Workstation Database: C:\Program Files\SAP\SAPsetup\Setup\SapWkstaVars.xml added to list
11:11:52 NwSapsAtlC 1 Workstation Database: C:\Program Files\SAP\SAPsetup\Setup\SapWusLocale.xml added to list
11:11:52 NwSapsAtlC 1 Reboot Manager: Evaluated the position of SAPSetup's OnReboot Installation Service as:
Folder 'C:\Program Files\SAP\SapSetup\OnRebootSvc'
Service File Path: 'C:\Program Files\SAP\SapSetup\OnRebootSvc\NWSAPSetupOnRebootInstSvc.exe'
11:11:52 NwSapsAtlC 1 Reading OnReboot Install Service Configuration from 'C:\Program Files\SAP\SapSetup\OnRebootSvc'
11:11:52 NwSapsAtlC 1 Loaded 0 reboot action records, 0 command(s) to execute on-start, 0 file(s) to delete, 0 file(s) to copy, 0 assembly name(s) and 0 command(s) to execute at end
11:11:52 NwSapsEngn 1 Installer Engine initialized successfully
11:11:52 NwSapsEngn 1 Engine: LoadDocuments
11:11:52 NwSapsEngn 1 Workstation Databases to be loaded: 35
11:11:52 NwSapsEngn 1 Server Databases to be loaded: 0
11:11:52 NwSapsAtlC 1 Going to wait for access to XML files at C:\Program Files\SAP\SAPsetup\Setup
11:11:52 NwSapsAtlC 1 Access to XML files granted to C:\Program Files\SAP\SAPsetup\Setup
11:11:52 NwSapsEngn 1E Engine LoadDocuments std failure: CryptAcquireContext() failed. Error message: The keyset is not defined. Error code 0x80090019 (2148073497).
11:11:52 NwSapsEngn 1 Engine: flushing memory
11:11:52 NwSapsAtlC 1 UI-Manager: Flushing memory and resources
11:11:52 NwSapsEngn 1 This Engine Instance lasted 0.310 seconds
11:11:52 NwSapsEngn 1 DM Deleted
11:11:52 NwSapsAtlC 1 UI Manager deleted
11:11:52 NwSapsAtlC 1 DE Deleted
11:11:52 NwSapsAtlC 1 StringTable released
11:11:52 NwSapsEngn 1 Engine Deleted
11:11:52 NwSapsEngn 1 EngineContext released
11:11:52 NwSapsAtlC 1 StringTable released
11:11:52 NwSapsAtlC 1 SapSetup ATL Common Library Unloaded
11:11:52 NwSapsEngn 1 SapSetup Workstation Engine Library Unloaded
11:11:52 NwSapSetup 1 ------------------------------------------------------------
11:11:52 NwSapSetup 1 Return-Code: 70
11:11:52 NwSapSetup 1 ------------------------------------------------------------
11:11:52 NwSapSetUI 1 SapSetup UI Library Unloaded
11:11:52 NwSapsAtlC 1 SapSetup ATL Common Library Unloaded
Hello,
according to the following page https://support.microsoft.com/en-us/help/238187/cryptacquirecontext-use-and-troubleshooting you can try the following:
NTE_KEYSET_NOT_DEF (0x80090019)
Best Regards,
LM
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