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Update time stamp in contact activity when warm transfer Interaction Center

Sep 27, 2017 at 04:33 PM


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Hi experts,

I have a problem in Interection Center when the agent transfers the call to another agent.

I am creating a contact activity for each call. If the agent transfer the call to another agent the first activity does not save durantion of the first call. Is it possible to save durantion of first call?

any suggestions?

Thanks in advance!

Kind regards

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