Retail - Archive site error - customer 854 not maintained

Hi there,

our application experts are trying to create a new site and they are getting error "customer 854 not maintained". They asked us to archive the site 854 so that they can recreate it.

Now, the regular person who does this task is not available so, I am trying to do it. I found a Note" target="_blank">https://service.sap.com/sap/support/notes/690340">Note 690340 which describes the procedure. But when I go to the step 1, transaction WB02, all menu options are disabled and it gives error as "customer 854 not maintained". Similarly, if I try to mark the site for archiving, it gives same error again. If I try to archive the site, it gives error, site not marked for archiving.

Could anybody help with this problem please? Thanks.

Regards

Ana