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Former Member
Oct 30, 2007 at 12:04 PM

Inbox Search (CRM5.1)

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Hi Gurus,

need some help here.

I have a requirment, that I only need to do search for service ticket by using quick search drop down.

But once i select that it will bring over all the interaction details.

How i can restrict the search only for service ticket

Can i have a "save search" in IC Agent in inbox as what we have in IC Manager profile ? so it will allow me to pre-define the search categoty.

Please advice gurus.