need some help here.
I have a requirment, that I only need to do search for service ticket by using quick search drop down.
But once i select that it will bring over all the interaction details.
How i can restrict the search only for service ticket
Can i have a "save search" in IC Agent in inbox as what we have in IC Manager profile ? so it will allow me to pre-define the search categoty.
Please advice gurus.