Inbox Search (CRM5.1)

[Former Member]

Hi Gurus,

need some help here.

I have a requirment, that I only need to do search for service ticket by using quick search drop down.

But once i select that it will bring over all the interaction details.

How i can restrict the search only for service ticket

Can i have a "save search" in IC Agent in inbox as what we have in IC Manager profile ? so it will allow me to pre-define the search categoty.

Please advice gurus.

[Former Member · Accepted solution]

Hi Jaseri

You need to do the following from your SAP Login - Not through SPRO - IMG

Go to the SAP Menu - from there its:

Interaction Center -> Interaction Center Webclient -> Administration ->

Agent Inbox -> Define Quick Searches

Here you can define a new Quick Search to met your requirements.

Once done - Save

Then you need to go into Spro into the the Interaction Center Webclient Config for the Inbox and link the new Quick Search to the relevant profile.

<b>Reward with points if useful</b>

Regards

Arden

[Former Member · Accepted solution]

Thanks guru.. it working